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Terms of Service

Last Updated: January 6, 2025

1. Introduction and Acceptance

Welcome to Lexirise. These Terms of Service ("Terms") govern your access to and use of the Lexirise platform, including our website, browser extension, mobile applications, and all related services (collectively, the "Service").

Lexirise is operated by Cold Start Ventures Limited, a company incorporated in Hong Kong ("Company," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility and Account Registration

You must be at least 13 years old to use the Service. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

To access certain features, you must create an account. When creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any information that changes
  • Accept responsibility for all activities under your account
  • Create only one account per person

You may not share your account credentials with others. If you believe your account has been compromised, contact us immediately at hello@lexirise.app.

3. Service Description

Lexirise is a language learning platform that helps users learn languages through immersive content such as comics, manga, webtoons, podcasts, and video streaming services. The Service includes:

  • Web Application: A web-based platform for managing vocabulary, tracking progress, and accessing learning tools
  • Browser Extension: A tool that provides real-time translation assistance while browsing supported websites
  • Mobile Applications: iOS and Android apps for on-the-go learning
  • AI-Powered Features: Translation, grammar analysis, and conversational practice powered by artificial intelligence
  • Spaced Repetition System (SRS): A scientifically-backed review system for vocabulary retention

4. Subscription and Payment Terms

Free and Pro Tiers

The Service offers both free and paid subscription tiers. The free tier provides limited access to features. Pro subscriptions unlock additional features including advanced grammar analysis, unlimited vocabulary exports, AI-powered practice tools, and more.

Subscription Plans

Pro subscriptions are available as:

  • Monthly: Billed monthly, automatically renews each month
  • Annual: Billed annually, automatically renews each year
  • Lifetime: One-time payment for perpetual access

Payment Processing

All payments are processed securely through Stripe, Inc. By making a purchase, you agree to Stripe's terms of service. We do not store your full payment card details on our servers.

Automatic Renewal

Monthly and annual subscriptions automatically renew unless cancelled before the renewal date. You can cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

Refund Policy

We offer a 14-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase. Refunds may be pro-rated if you have made significant use of paid features (such as extensive API usage for translations or AI features) during this period.

For lifetime purchases, refunds are only available within the 14-day period from the date of purchase. No refunds are available for lifetime purchases after this period.

To request a refund, contact us at hello@lexirise.app with your account email and reason for the request.

5. User Conduct and Prohibited Uses

When using the Service, you agree not to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service for any illegal, harmful, or fraudulent purpose
  • Attempt to reverse engineer, decompile, or disassemble any part of the Service
  • Scrape, crawl, or use automated means to access the Service without our permission
  • Resell, redistribute, or commercially exploit the Service without authorization
  • Circumvent any access controls, rate limits, or security measures
  • Share your account credentials or allow others to access your account
  • Interfere with or disrupt the Service or servers/networks connected to the Service
  • Upload or transmit viruses, malware, or other malicious code
  • Harass, abuse, or harm other users
  • Impersonate any person or entity

We reserve the right to suspend or terminate your account for violations of these terms.

6. Intellectual Property

Our Intellectual Property

The Service, including its design, features, code, content, and branding, is owned by Cold Start Ventures Limited and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

Your Content

You retain ownership of content you create within the Service, such as saved vocabulary words, notes, and custom translations. By using the Service, you grant us a limited license to store, process, and display your content solely to provide the Service to you.

7. Third-Party Services and Content

Third-Party Websites

The Lexirise browser extension operates on third-party websites such as Netflix, YouTube, Amazon Prime Video, Webtoon, LINE Manga, Bilibili, and others. Your use of these websites is subject to their respective terms of service and privacy policies.

We are not affiliated with, endorsed by, or responsible for the content, policies, or practices of these third-party services. You are solely responsible for ensuring your use of our extension with third-party content complies with applicable laws and the terms of those services.

Third-Party APIs

The Service integrates with third-party services to provide functionality, including:

  • Google Cloud services (OCR, text-to-speech, AI)
  • OpenAI and other AI providers (translations, grammar analysis)
  • Stripe (payment processing)
  • Discord (optional account linking)

Your use of these integrated features may be subject to the respective third parties' terms of service.

8. AI and Translation Disclaimers

The Service uses artificial intelligence to provide translations, grammar explanations, and other language learning assistance. While we strive for accuracy, you acknowledge and agree that:

  • AI-generated translations and explanations may contain errors or inaccuracies
  • The Service is intended for educational and personal learning purposes only
  • The Service should not be used as a substitute for professional translation or interpretation services
  • We make no guarantees about the accuracy, completeness, or reliability of AI-generated content
  • AI features may occasionally produce unexpected or inappropriate outputs

You should not rely solely on the Service for critical communications, legal documents, medical information, or any situation where translation errors could cause harm.

9. Browser Extension Terms

The Lexirise browser extension provides real-time translation and language learning features while browsing supported websites. By installing and using the extension, you understand and consent to the following:

Functionality

  • The extension extracts text from web pages using optical character recognition (OCR) and other methods to provide translations
  • Text content is sent to our servers and third-party APIs for processing
  • The extension may modify the appearance of web pages to display translations and learning aids

Permissions

The extension requires certain browser permissions to function. These permissions are used solely to provide the Service and are described in our Privacy Policy.

Limitations

The extension may not work on all websites or with all content. We do not guarantee compatibility with any particular website or service.

10. Affiliate Program

Lexirise offers an affiliate program that allows approved participants to earn commissions by referring new customers.

Eligibility

Participation in the affiliate program requires application and approval. We reserve the right to accept or reject any application at our discretion.

Commission Terms

Approved affiliates may earn a commission (typically 15-20%) on qualifying purchases made through their referral links. Commission rates and terms may vary and are subject to change with notice.

Prohibited Activities

Affiliates may not:

  • Use misleading, deceptive, or spammy marketing practices
  • Bid on our brand keywords in paid advertising
  • Create fake reviews or testimonials
  • Self-refer or use their own links for personal purchases
  • Violate any applicable laws or regulations

Termination

We may terminate affiliate accounts for violations of these terms or for any reason with notice. Pending commissions may be forfeited upon termination for cause.

11. Disclaimers and Limitation of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information provided through the Service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLD START VENTURES LIMITED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cold Start Ventures Limited and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any claims related to your access or use of third-party content through the Service
  • Any intellectual property or copyright claims arising from your use of the browser extension with third-party websites

13. Termination

Termination by You

You may terminate your account at any time by contacting us at hello@lexirise.app or through your account settings. Upon termination, your right to use the Service will cease immediately.

Termination by Us

We may suspend or terminate your account at any time, with or without cause, with or without notice. Reasons for termination may include, but are not limited to:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Extended periods of inactivity
  • Request by law enforcement

Effect of Termination

Upon termination, your account and associated data may be deleted in accordance with our Privacy Policy. We are not obligated to retain your data after termination. Sections 6, 11, 12, 14, and 15 shall survive termination.

14. Dispute Resolution

Mandatory Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be finally resolved by binding arbitration administered in Hong Kong in accordance with the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules in force at the time of filing. The arbitration shall be conducted in English before a single arbitrator.

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the courts of Hong Kong.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For significant changes, we may also notify you via email.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you should stop using the Service.

17. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cold Start Ventures Limited regarding the Service and supersede all prior agreements.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

18. Contact Information

If you have any questions about these Terms or the Service, please contact us:

Cold Start Ventures Limited
Hong Kong
Email: hello@lexirise.app